Privacy Policy

1. Who We Are

Helio Builders is an S-Corporation registered in the State of California. We operate under the following brands:

• HelioGold Solar — our registered DBA, offering solar advocacy and consulting services.
• SolarBids.com — an affiliated brand operated by Helio Builders, connecting consumers with solar installation options.
• Other brands and properties operated by Helio Builders may be added from time to time and will be governed by this same Privacy Policy.

Our principal address is:

845 15th Street, Suite 103, San Diego, CA 92101
Phone: (619) 389-2100
Email: support@heliogold.com

2. Information We Collect

We may collect the following types of information:

• Contact Information: Name, email address, phone number, mailing address.
• Property & Project Information: Address of solar installation site, utility provider, current energy usage, roof type, and related details.
• Communication Preferences: Your opt-in selections for marketing and/or non-marketing SMS and email communications.
• Technical Data: IP address, browser type, device type, pages visited, and referring URLs collected automatically via cookies and similar technologies.
• Form Submissions: Any information you submit via contact forms, quote request forms, scheduling tools, or lead forms across any of our brands.

3. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide requested services.
• Send appointment reminders, service updates, installation status notifications, and other non-marketing communications related to your solar project (if you have opted in).
• Send promotional offers, discounts, and marketing messages (if you have separately opted in to marketing communications).
• Connect you with qualified solar installers through our SolarBids.com platform or partner network.
• Improve our websites, services, and customer experience.
• Comply with legal obligations.

4. SMS / Text Message Communications

We operate separate opt-in consent for two categories of SMS messages:

• Marketing Messages: Promotional content including special offers, discounts, and service updates. You must affirmatively opt in to receive these. You may opt out at any time by replying STOP.
• Non-Marketing / Critical Messages: Transactional and operational messages including appointment reminders, installation updates, project status notifications, and other communications directly related to your solar project or service agreement. You must affirmatively opt in to receive these. You may opt out at any time by replying STOP.

Consent to receive SMS messages is never required as a condition of purchasing any goods or services. Message and data rates may apply. Message frequency varies.

5. Third-Party Sharing — SMS Data

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

6. General Third-Party Sharing

We do not sell, rent, trade, or otherwise transfer your personal information to outside parties except in the following circumstances:

• Service Providers: We may share information with trusted vendors who assist us in operating our websites and conducting our business, subject to confidentiality agreements.
• Solar Installers: With your knowledge and as part of our solar advocacy service, we may share your project information with pre-vetted solar installation companies for the purpose of generating quotes or facilitating installation on your behalf.
• Legal Requirements: We may disclose information when required by law, regulation, or legal process.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

We do not engage in the buying or selling of leads.

7. Cookies and Tracking Technologies

Our websites may use cookies, pixels, and similar tracking technologies to enhance your experience, analyze traffic, and support advertising efforts including Meta (Facebook/Instagram) ads and Google Ads. You may control cookie preferences through your browser settings. Disabling cookies may affect certain site functionality.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements.

9. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of your personal information.
• Opt out of marketing communications at any time.
• Opt out of SMS communications by replying STOP to any message.

To exercise any of these rights, contact us at support@heliogold.com or call (619) 389-2100.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected such information, please contact us immediately.

11. Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet is 100% secure.

12. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last Updated" date at the top of this page. We encourage you to review this policy periodically. Continued use of our services after any changes constitutes your acceptance of the updated policy.

13. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

Helio Builders DBA HelioGold Solar
845 15th Street, Suite 103
San Diego, CA 92101
Phone: (619) 389-2100
Email: support@heliogold.com
Website: heliogold.com